Office Management Systems Corp.

Appraise@ Operating Manual

Trouble-Shooting for Administrative Assistants

1. "Path f: OK"

a. On every computer in the office, except the 'Server', "Path f: OK" should be displayed at the bottom of the screen.

b. If "Path f: Not OK" is displayed, you must re-map the F Path to the "Server" computer.

To fix f: Path -
- Right click "network neighborhood" or "My network places" on your desktop
- Left click on "Map Network Drive"
- In the top drop-down box, choose "F"
- In the bottom drop-down box, choose \\server\C
- if this is not a choice, type in \\Server\C.
- Check the box next to "reconnect at logon"
- Click "OK".

c. If this does not fix the "Path f"...
- double click "my Computer"; then double-click 'C: on Server F'.
2. DAILY BACKUP PROCEDURE

a. Reboot the Server computer before you go home each night
- Start - Shutdown - Restart Computer

b. Double-click "Autoback"

c. Each Morning double click "Receive Log"

- for the most recent day, you must find either: File Copied -- listings.mdb (shown below) Or FileDate Same, Didn't Download -- listings.mdb

d. If you don't find one of the above, double-click the 'ftprcve' icon and don't press anything - just let it run.
e. When the ftprcve program is finished, the program will disappear.
-Then, check "Receive Log" (step C above) again for File Copied -- listings.mdb Or FileDate Same, Didn't Download -- listings.mdb.

 

 

Appraise@ Operating Manual

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, Phone: 631-204-0207, Beeper: 800-223-5026.